Connection Troubleshooting

These are some steps that will help out if you can’t connect to Motorcortex.

2 minute read

If you are unable to connect to Motorcortex your motorcortex application please use the following steps to find and solve the problem.

  1. Try to ping the Motorcortex controller.

    ping 192.168.2.100
    
  2. Hit Ctrl C to stop pinging. If there are problems with your connection the terminal will look like this.

  1. Check your connections the possible problems could be:
  • Broken Ethernet cable
  • Broken Network adapter
  1. If your connections are good the check your network settings as explained in Configure Your Network.
  1. Check if a network is detected using the following command.

    ifconfig
    
  2. The terminal should show your connection similar as shown below.

If no connections are found there is a hardware problem that has to be resolved.

If connections are found it might be needed to reset the wired connection.

  1. Unplug your cable.

  2. Go to the following directory.

    cd /etc/NetworkManager/system-connections 
    
  3. Check your connections using.

    ls
    
  4. Remove the connection mostly starting with Wired connection.

    sudo rm Wired_connection_name
    
  5. Reconnect your cable.

  6. Retry following the steps in Configure Your Network.

  1. On your machine Turn Motorcortex off and on again by using the following steps.

  2. Log into the system through ssh as explained in Remote Access & File Transfer (For Linux).

  3. Run the following command:

    sudo /etc/init.d/motorcortex restart
    
  4. Retry Connecting to your Motorcortex application

  5. If this is still not working check if your Certificate is installed correctly as explained in Install a Browser Certificate.

  6. If the Certificate correctly installed check if your anti-virus software on your computer blocks the ports used by Motorcortex. There are known issue with the default settings of Kaspersky and other Security Apps.

  7. If that is not the case maybe you are behind a firewall. Try to connect your computer directly or change the firewall settings.

Last modified September 24, 2021: Get Started (488ca8e)