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If you are unable to connect to Motorcortex your motorcortex application please use the following steps to find and solve the problem.
Try to ping the Motorcortex controller.
WarningIn case the Motorcortex Controller is configured for a different network, the settings may have to be adapted.
Ctrl Cto stop pinging. If there are problems with your connection the terminal will look like this.
NoteIf pinging the controller works thats great!
You can skip to step 13.
- Check your connections the possible problems could be:
- Broken Ethernet cable
- Broken Network adapter
- If your connections are good the check your network settings as explained in Configure Your Network.
NoteThe follwing steps 5-12 are for Linux Users.
Check if a network is detected using the following command.
terminalshould show your connection similar as shown below.
If no connections are found there is a hardware problem that has to be resolved.
If connections are found it might be needed to reset the wired connection.
Unplug your cable.
Go to the following directory.
Check your connections using.
Remove the connection mostly starting with
sudo rm Wired_connection_name
Reconnect your cable.
Retry following the steps in Configure Your Network.
NoteThe following steps are for users that have a connection but have problems connecting to the Motorcortex application.
On your machine Turn Motorcortex off and on again by using the following steps.
Log into the system through ssh as explained in Remote Access & File Transfer (For Linux).
Run the following command:
sudo /etc/init.d/motorcortex restart
If there are errors starting your application these should be resolved.
Retry Connecting to your Motorcortex application
If this is still not working check if your
Certificateis installed correctly as explained in Install a Browser Certificate.
Certificatecorrectly installed check if your anti-virus software on your computer blocks the ports used by Motorcortex. There are known issue with the default settings of Kaspersky and other Security Apps.
If that is not the case maybe you are behind a firewall. Try to connect your computer directly or change the firewall settings.