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    • Frequently Asked Questions
    • Release Notes
    • Deployment:
    • Dmesg:
    • License:
    • Connection:
    • Motorcortex Files:
    • EtherCAT Devices:
  1. Documentation
  2. Frequently Asked Questions

Frequently Asked Questions

Got a Question about Motorcortex? Have a read through our FAQs

  less than a minute  

Deployment:

  • I want to deploy and get the error: “Your controller doesn’t support deploying binaries.”, how do I solve this?

Dmesg:

If you ssh to you controller you can troubleshoot via dmesg, errors are displayed in red and can be for example:

  • EtherCAT ERROR 0-main-X: AL status message 0x0017: Invalid sync manager configuration.

License:

  • My controller disconnects after 30min?
  • How do I get a motorcortex license?
  • How do I install a motorcortex license onto the controller?

Connection:

  • I cannot ping or ssh to the controller?
  • I want to ssh and get the warning: “REMOTE HOST IDENTIFICATION HAS CHANGED!"
  • I cannot connect to the GUI, failed with error “The GUI is disconnected, connecting to 192.168.2.100”.
  • I am unable to establish an connection with my virtual machine.
  • How to disable security, to use standard tcp or ws instead of tcp+ssl or wss.
  • Connection problem while switching between virtual machine and controller.

Motorcortex Files:

  • How do I delete deployed GUIs from my controller?

EtherCAT Devices:

  • The command ethercat slaves returns that my etherCAT devices are in PREOP, how do I switch them to OP?
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