Frequently Asked Questions

Deployment:

• I want to deploy and get the error: “Your controller doesn’t support deploying binaries.”, how do I solve this?

Dmesg:

If you ssh to you controller you can troubleshoot via dmesg, errors are displayed in red and can be for example:

• EtherCAT ERROR 0-main-X: AL status message 0x0017: Invalid sync manager configuration.

License:

• My controller disconnects after 30min?
• How do I get a motorcortex license?
• How do I install a motorcortex license onto the controller?

Connection:

• I cannot ping or ssh to the controller?
• I want to ssh and get the warning: “REMOTE HOST IDENTIFICATION HAS CHANGED!"
• I cannot connect to the GUI, failed with error “The GUI is disconnected, connecting to 192.168.2.100”.
• I am unable to establish an connection with my virtual machine.
• How to disable security, to use standard tcp or ws instead of tcp+ssl or wss.
• Connection problem while switching between virtual machine and controller.

Motorcortex Files:

• How do I delete deployed GUIs from my controller?

EtherCAT Devices:

• The command ethercat slaves returns that my etherCAT devices are in PREOP, how do I switch them to OP?