The GUI is disconnected, connecting to controller_ip_address

How to solve issue?

  less than a minute  

When opening the GUI, via the portal or controller, You receive the error The GUI is disconnected, connecting to controller_ip_addressThe IP address of your controller. In most cases 192.168.2.100.. The cause of this can be one of the following:

  • The Motorcortex application on your controller stopt, because you have an invalid license key. If you restart you Motorcortex application the GUI should be visible again.
  • Inside the portal, you can create a GUI. It can happen that the Client connection settings are filled in wrong, the machine IP address should match the controller IP address, else you cannot make a connection to the GUI via your controller.
  • You are using a unsecure URL connection, for more information go to using ws instead of wss.